Returns Policy

Here at Lollipups, we make every effort to ensure that you are completely satisfied with your purchase.

We have included several sizing charts throughout this site to guide you. If you have any questions, please feel free to contact us and we will be more than happy to assist you in finding just the right size for your pet.

If for any reason you receive your order and are dissatisfied, please e-mail us within 7 days from the date of delivery and we will assist you. Any item returned to us must be in its original, unused condition.  It must have tags attached and must contain all original product documentation, packaging, etc..

Lollipups will accept returns for exchange or merchandise credit ONLY.  Merchandise credit will expire one year from date of purchase.  We do NOT offer refunds, only exchanges, no exceptions.

We CANNOT cancel an order once it’s been placed. If you wish to exchange it after you have received it, please review the policy.

Please note, due to strict health regulations, pet beds, blankets, toys, feeders/bowls, treats/bakery, shoes and carriers cannot be exchanged or returned. In addition to the items mentioned.

Also, we encourage you to take the time to measure your crate. Crate covers and mats cannot be exchanged or returned.

For holiday dog clothing and accessories, including but not limited to wedding apparel and Halloween costumes we do not accept returns or exchanges.

Please double-check sizing and measurements.  As is the case with our own human clothing, not all pet designers or dogs are created equally.

Please note the following guidelines when requesting an exchange or merchandise credit:

  • Send us an email within 7 days of receipt of your item. Be sure and include your invoice number, date of purchase and item number. Also, note if you wish to exchange for another item or if you would like a store credit.
  • If you do not receive your merchandise within 30 days of your original order, please contact us.
  • No returns or exchanges on Sale, Clearance, Personalized, or Discontinued items.
  • Heavy, oversized items may be charged additional restocking fees.
  • Please allow additional time for exchanges.  Some items are shipped from the designer or special ordered at the time of purchase.
  • Please be sure that you provide us with the correct mailing address at the time of order.  If items have to be re-shipped because they were refused or unclaimed due to insufficient address provided by you, then you will be billed shipping costs.

We strive to provide excellent customer service and if you have any questions, please feel free to contact us.